Privacy Policy
How Dorbell Hardware Pvt. Ltd. collects, uses, and protects your personal data when you interact with our website, products, and dealership channels.
1. Introduction
Dorbell Hardware Pvt. Ltd. ("Dorbell," "we," "us," or "our") manufactures door hardware — including mortise handles, pull handles, lock bodies, and main door locks/bolts — and operates this website (dorbell-india.com) to serve dealers, architects, contractors, and direct customers, including international visitors and enquiries.
This Privacy Policy explains what personal data we collect through this website, how we use it, who we share it with, and the rights you have over your own information. It applies to all visitors, enquirers, job applicants, and customers who interact with this website.
We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date, and where changes are significant, we will make reasonable efforts to bring them to your attention.
2. What Data We Collect
We collect personal data at the following points on our website:
Name, phone number, email address, product/category of interest, quantity/requirement details, and any message content you provide.
Name, email address, phone number, and message content.
Name, contact details (phone and email), the position applied for, your resume/CV (if uploaded), and any additional information you choose to include in your application.
For documents that require an email address to access (such as our full master catalog), we collect your name and email address at the point of download.
When you browse our website, certain technical information may be collected automatically, including your IP address, browser type and version, device type, pages visited, time spent on pages, and referring website — typically gathered through cookies and standard analytics tools.
3. How We Use Your Data
We use the personal data collected above for the following purposes:
- Responding to product enquiries, including providing pricing, technical specifications, and lead time information.
- Processing and responding to general contact submissions.
- Reviewing and processing job applications, and contacting candidates regarding their application status.
- Delivering catalogs, spec sheets, and other documents you have requested.
- Understanding how visitors use our website, so we can improve content, navigation, and overall user experience.
- Sending marketing or promotional communications, but only where you have explicitly opted in to receive them, and you may withdraw this consent at any time.
We do not use your personal data for any purpose beyond what is described above without first seeking your consent, where required by law.
4. Legal Basis for Processing
We process your personal data on one or more of the following legal grounds:
Where you have voluntarily submitted a form or opted in to receive communications.
Such as responding to enquiries, maintaining website security, and improving our services.
Where processing is required to take steps toward a potential business relationship at your request (for example, providing a quote you have asked for).
For visitors located in the European Union or other regions with equivalent data protection frameworks, we process personal data in a manner consistent with applicable data protection principles, including data minimization, purpose limitation, and your right to object to processing based on legitimate interest.
5. Data Sharing & Third Parties
We may share limited personal data with trusted third-party service providers who help us operate our website and business, including:
- Website hosting and content delivery providers.
- Email service providers used to send catalog documents or respond to enquiries.
- Analytics providers used to understand website usage (in aggregated or pseudonymized form where possible).
These third parties are only provided the data necessary to perform their specific function and are expected to handle it securely and in accordance with applicable data protection law. We may also disclose personal data where required by law, regulation, or a valid legal request from a competent authority.
6. Data Storage & Security
Personal data collected through this website is stored on secure servers. Where servers are located outside India, we take reasonable steps to ensure data is handled with a level of protection consistent with Indian data protection requirements.
We retain personal data only for as long as necessary to fulfill the purpose it was collected for — for example, enquiry data is retained for the duration of the business relationship or follow-up period, and job application data is retained for a reasonable period to allow for future opportunities, unless you request earlier deletion.
We implement reasonable technical and organizational security measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage over the internet can be guaranteed as completely secure.
7. Your Rights
Depending on your location and applicable law, you may have the right to:
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Request Access Request access to the personal data we hold about you.
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Request Correction Request correction of inaccurate or incomplete data.
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Request Deletion Request deletion of your personal data, subject to any legal or legitimate business retention requirements.
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Withdraw Consent Withdraw consent for marketing communications at any time.
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Object to Processing Object to certain processing of your data based on legitimate interest.
To exercise any of these rights, please contact us using the details in Section 12 below. We will respond to verified requests within a reasonable timeframe.
9. Children's Privacy
This website is intended for business use by adults — dealers, architects, contractors, job applicants, and customers — and is not directed at children. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly.
10. International Data Transfers
As Dorbell may receive enquiries and applications from visitors located outside India, personal data submitted through this website may be processed and stored in India or in other locations where our service providers operate. Where personal data is transferred internationally, we take reasonable steps to ensure it continues to receive an appropriate level of protection, consistent with applicable data protection laws.
11. Changes to This Policy
We may revise this Privacy Policy periodically to reflect changes in our data practices, business operations, or applicable law. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically to stay informed about how we protect your data.
12. Contact Us — Data Protection Queries
For any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact our data protection point of contact:
Plot 14, GIDC Industrial Area
Rajkot, Gujarat 360003, India
This Privacy Policy is a draft prepared for website implementation purposes. It should be reviewed by a qualified lawyer familiar with Indian data protection law (the Digital Personal Data Protection Act, 2023) and, if Dorbell serves visitors or customers in the European Union, with GDPR requirements, before it is published live on the website. Privacy policies carry real legal and regulatory obligations, and this draft should not be treated as final legal advice or a substitute for professional legal review.